That's why at Raptor we focus as much on repair and support as we do our hardware. We're alwasy listening and tweaking our support to make sure it's:
Selling you a Raptor is the start of our relationship with you, not the end.
At the heart of any rugged device support service, lies the repair centre.
Your rugged devices are critical to your business. They need to be back running as quick as possibble when they have an issue.
That's why 90% of our most basic, free warranty repairs are completed in under 3 days.
It's always frustrating when in your time of need, there's never anyone around.
We don't use bots or technology that make life difficult. We just have engineers and account managers, in one place, ready to help.
Your business needs change all the time so our support products change with you.
Some of the things we've introduced in the past 12 months
Ad-hoc fast repair times when you want them most.
Get a top grade support level without a costly contract.
Raptorhub support portal "One click" repair logging.
24 hour swap out repair options.
Stopping problems before they happen, resolving them quickly when they do.
The "Raptor hub" support portal is the control centre for managing your Raptor devices. It's simple to use, secure and most of all free for all our customers.
The Raptor hub support portal is the home for all your rugged mobile devices.
With just a few clicks, you can log in, configure and manage your whole mobile platform.
Log repairs in seconds, keep track of all your devices.
Spend time on your business, not your hardware issues.
Get advice, product reports, help your workers get the best out of their devices.
Find tools and services designed to protect your workers and stop problems happening.
Great FREE products, superb comprehensive support services and bespoke modules ensure there's a support product fit for your business.
Free but fast
< 5 day repair time
FREE with all Raptors
"Pay as you go repairs"
< 3 day repair SLA
Accidental/wear & tear cover
Fast access to expert advice
Multi-year + annual renewal
"for TCO/peace of mind"
Swap out services
Tracking and H&S
End user services
Reporting and advice