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Warranty & Support

You're not in the game unless you have great support

Learn more Product info

Support brochure

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Support that works at all levels

Making technology accessible means you have to have inclusive support at all levels.

People to people


Always listening


Whether you spend money on contracted support or you're a warranty only customer, you'll soon notice that we consider a sale the start of our relationship with you, not the end.

Need a quote, accessory advice or just need some help

Get your quote

Top class support at all levels

We focus as much on repair and support as we do on our hardware to make sure it's constantly aligned to business needs.

Fast warranty and repair


Even our FREE service levels are faster than others are charging for.

Proactive support


Modern, cloud based systems means we update our services all the time.

People to people


In-house support. Everyone in one place means we can solve issues quickly.

Always listening

Always listening

Everything we do is based on feedback and reacting to customers needs.

A Repair service you can rely on

At the heart of any rugged device support service, lies the repair centre.

Ours is Fast

Your rugged devices are critical to your business. They need to be back running as quick as possible when they have an issue.

That's why 95% of our most basic, free warranty repairs are completed in under 3 days.

Discover how we can help you, talk to an expert now.

Ask an expert now

People Focussed

It's always frustrating when in your time of need, there's never anyone around.

We don't use bots or technology that make life difficult. We just have engineers and account managers, in one place, ready to help.

Adaptable and Innovative

Your business needs change all the time so our support products change with you.

Some of the things we've introduced in the past 12 months


Fast Fix

Ad-hoc fast repair times when you want them most.

TCO Repair support

No contracts

Get a top grade support level without a costly contract.

Repair portal


Raptorhub support portal "One click" repair logging.

Swap out

24 hour swap out repair options.

Support Portal

Stopping problems before they happen. Resolving them quickly when they do.

The "Raptor hub" support portal is the control centre for managing your Raptor devices. Simple, secure and free for all customers.

Keep scrolling to learn more.

Manage your Assets

The Raptor hub support portal is the home for all your rugged mobile devices.

With just a few clicks, you can log in, configure and manage your whole mobile platform.

Smashed screen R5


Log repairs in seconds, keep track of all your devices.

Spend time on your business, not your hardware issues.

Get Proactive

Get advice, product reports, help your workers get the best out of their devices.

Find tools to protect your devices & workers and stop problems happening.

Connect your devices up for maximum security and features like tracking & comms utilities (coming soon).

Always showing, helping, ranting and raving!

Constantly being updated, How to's, demo's, sneak peaks, learning articles, project tool kits and much more.

Click for Learning centre

Choose the right support product for you

Great FREE products, superb comprehensive support services and bespoke modules ensure there's a support product fit for your business.

Raptor BASE

Our core free service

Free but fast

< 5 day repair time

Portal access

Expert advice

FREE with all Raptors

"Pay as you go repairs"


Contracted support service

Comprehensive cover

< 3 day repair SLA

Accidental/wear & tear cover

Fast access to expert advice

Multi-year + annual renewal

"for TCO/peace of mind"

Raptor PLUS

Uplift with Modules

Swap out services

Raptor apps

Tracking and H&S

End user services

Reporting and advice

Accessory support

View support products

Talk to an Expert Now

Fast, friendly help from a real rugged mobile expert. Just get in touch any way you like.

We work a 4 day week at Raptor (apart from support), so forgive us if we're a little slow on Fridays!

+44 (0)151 324 2244

(Mon-Thu 9AM to 5PM)

Save money

Oak Tree House, Wheatcroft Road, Liverpool, L18 9UF, UK.

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