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About us

Support and repair products

Easy to understand support, simple to use repair services.

Support brochure

How it works

We want to make support simple, so our support comes in 3 simple levels.

Let's take you through our support products

CORE HALO PROTECT

Raptor CORE - Start here

We believe in our rugged devices and that's reflected in the support we give for FREE. All Raptor devices automatically default to our Raptor CORE service for free and for the life of your devices.

Fast warranty repairs

Fast repairs

95% of all repairs completed < 24 hours. The fastest in the business.

Raptor hub Support portal

Portal

Simple, repair focused portal to log essential rugged devices.

No contracts

No contracts

No tie-ins or contracts. You pay nothing up front with no commitment.

Free mobile repairs

Free

Not 1 single Pound, Dollar or Euro up front. Pay only for the repairs you need.

Our BASE level of support has been designed to give customers a dependable level of repair service for FREE, without having to commit.

Support brochure

Raptor HALO - A solid base

Our most popular service, Raptor HALO gives you everything you need to get help when you need it. We've kept all the essential parts of support in, but removed the complication and the best part is it's still free to all new Raptor devices.

Raptor hub Support portal

Portal

Full portal access saves you time.

Fast repairs

Even Faster

Priority repair times.

Save money

Save money

Renewal and repair discounts.

Innovative mobile support

Proactive

Aimed to stop repairs before they happen.

Raptor HALO is all many of our customers ever need.

Support brochure

Raptor PROTECT - Comprehensive

Raptor PROTECT is for businesses that need peace of mind with a more "total cost of ownership" model.

Comprehensive support packs

Comprehensive

Accidental damage coverage.

Wear and Tear

Wear & tear

Wear and tear built in to service.

Fast repairs

Even Faster

Our fastest top priority repair service.

No service contracts

Multi year

Choose your annual contract term.

Raptor SELECT level of support gives you a total cost of ownership model, rewarding commitment with peace of mind support.

Support brochure

Need something more bespoke?

Then add in a Raptor PLUS support upgrade.

Swap depot
Swap Depot

Immediate depot swap service.

MDM and KIOSK
MDM

MDM and KIOSK lock down services.

Accessory design
Accessory

Accessory support, free replacement.

3D Print
3D Print

3D print replacement parts services.

Pre-pay repairs
Pre-Paid repairs

Pre-paid discounted repair services.

Worker module
Worker Module

Direct to worker repair centre services.

Reporting
Reporting

Active reports for your devices.

These are just some of the modules and services we can add

Support brochure

Talk to an Expert

Fast, friendly help from a real rugged mobile expert. Just get in touch any way you like.

We work a 4 day week at Raptor (apart from support), so forgive us if we're a little slow on Fridays!

Email sent!

Thank-you for contacting us, an email has been sent to us and we'll get back to you very soon.

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