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Support and repair products

Easy to understand support simple to use repair services.

How it works

We want to make things simple, so our support products are also simple to understand, easy to upgrade and can be completely tailored to your business if necessary.

Let's take you through our support products

BASE SELECT PLUS

Support brochure

Raptor BASE - free for all!

We believe in our rugged devices and that's reflected in what we give for FREE. All Raptor customers automatically get our Raptor BASE service for free and for the life of your devices.

For many of our customers, Raptor BASE is everything they ever need. Here's what you get:

Raptor hub Support portal

Portal

Simple, secure portal to manage your rugged devices. Make your life easy.

Fast warranty repairs

Fast repairs

90% of BASE repairs completed < 4 days. Pay for faster when logging repairs.

No contracts

No contracts

No tie-ins, contracts or anything at all. You pay nothing up front with no commitment.

Engineer chat facility

Talk to us!

Use the portal to ask questions, chat about a repair or find answers to common issues.

Free mobile repairs

Free

You don't spend 1 single Penny, Dollar or Euro up front. Pay only for the repairs you need.

Small parts

Small parts

Buy any part for your Raptor, even the smallest screw! Buy yourself or let us replace for you.

Rugged mobile advice

Advice

Tips and advice on every repair report, pro-active advice to stop repairs in the first place.

Our BASE level of support has been designed to give customers a dependable level of service for FREE and without having to commit.

Support brochure

Raptor SELECT - when you need more

Raptor BASE is great but your business might need a bit more. If you're looking for a "total cost of ownership" model then our range of Raptor SELECT comprehensive contracted support is what you're looking for

Comprehensive support packs

Comprehensive

Accidental damage coverage.

Fast repairs

Even Faster

3 day turn-around time for repairs.

Wear and Tear

Wear & tear

Wear and tear built in to service.

No service contracts

Multi year

Choose from 1, 2, 3 or 5 year contracts.

Save money

Save money

Annual renewals reward usage.

Innovative mobile support

Innovative

Flexible, innovative modules.

Our SELECT level of support gives you a total cost of ownership model, rewarding commitment with peace of mind support.

Support brochure

Need something more bespoke?

Then add in a Raptor PLUS support module. Most of our modules can be used on either our BASE or SELECT levels of service and if there's something you need that's not here then we can create a new service just for you.

Device swap
Swap 24

24 hour "spare in the air" device.

Swap depot
Swap Depot

Immediate depot swap service.

MDM and KIOSK
MDM

MDM and KIOSK lock down services.

Raptor remote wipe
Raptor Connect

A range of tracking & Security solutions.

Accessory design
Accessory

Accessory support, free replacement.

3D Print
3D Print

3D print replacement parts services.

Pre-pay repairs
Pre-Paid repairs

Pre-paid discounted repair services.

Screen protection
Screen protect

Add on a free screen repair for your device.

Worker module
Worker Module

Direct to worker repair centre services.

Reporting
Reporting

Active reports for your devices.

These are just some of the modules and services we can add

Support brochure

Talk to a human!

Need, fast, friendly help from a real rugged mobile expert?
Just get in touch here to kick off your project.

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