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Warranty & Support

You're not in the game unless you have great support

Support brochure

Simple Support that just works

To us, decent support is something every customer should get.

How support works here

ONE simple level of support based on constant feedback, that gives you what you need.

Completely free for all customers

Contract Free

Choose your repair speed from <24 hours to 2 weeks

Unrivalled support

A Repair service you can rely on

At the heart of any rugged device support service, lies the repair centre.

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Ours is Fast

95% of repairs turned around in < 24 hours

Unique repair services that save you time

People Focussed

Talk directly to engineers via our portal

A named account contact to talk to

Engineers and account managers are all in one team here

and Proactive

Our goal is to never see your broken kit!

On demand intelligence reports give you in depth knowledge of your Raptor devices

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Support Portal

The "Raptor hub" support portal is the control centre for managing your Raptor devices. Simple, secure and free for all customers.

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Asset Management

Manage your Assets

A home for all your rugged mobile devices.

Simple and easy to log in and manage your whole mobile platform.

Easy TO USE

Log repairs in seconds, keep track of all your devices.

Spend time on your business, not your hardware issues.

Get Proactive

Get help and advice quickly

Issues trending helps you to identify where issues are happening.

Loads of reports giving deep data about your support service with us.

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Always showing, helping, ranting and raving!

Constantly being updated, How to's, demo's, sneak peaks, learning articles, project tool kits and much more.

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Talk to an Expert

Fast, friendly help from a real rugged mobile expert. Just get in touch any way you like.

We work a 4 day week at Raptor (apart from support), so forgive us if we're a little slow on Fridays!

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Thank-you for contacting us, an email has been sent to us and we'll get back to you very soon.

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